SECTION 1: About Grace Kitchen Equipment
Q1. Who is Grace Kitchen Equipment?
Grace Kitchen Equipment (Guangdong Grace Kitchen Equipment Co., Ltd.) is a commercial kitchen equipment manufacturer based in Foshan, Guangdong, China. Founded in 2007, we design, manufacture, and export a full range of professional kitchen equipment including bakery ovens, cooking ranges, refrigeration systems, dishwashers, food processing machinery, and stainless steel fabrications. We serve hotels, restaurants, catering companies, bakeries, school canteens, hospitals, and central kitchens across more than 130 countries.
Q2. How long has Grace been in business?
Grace was established in 2007. We have nearly 20 years of experience in commercial kitchen equipment manufacturing and international trade. During this time we have completed over 3,000 project installations and served more than 30,000 clients worldwide.
Q3. Where is Grace located?
Our factory and headquarters are located at Liando U Valley Business Park, Jiansha Road, Danzao Town, Nanhai District, Foshan, Guangdong, China 528200. Foshan is one of China’s largest manufacturing hubs for kitchen and catering equipment.
Q4. What types of clients does Grace serve?
We work with a wide range of clients: five-star hotels and hotel chains (including Marriott, Hilton, Wyndham, and Ramada), restaurant groups, central kitchen operators, commercial bakeries, school and hospital canteens, government and institutional catering facilities, food courts, supermarket deli sections, coffee shops, and café-bar concepts. We have completed projects for multinational corporations including Huawei and clients in the oil and gas sector such as RasGas in Qatar.
Q5. Can I visit your factory?
Yes, factory visits are welcome. We host both in-person visits in Foshan and virtual factory tours via video call. Contact our sales team at project@gracekitchen.com or via WhatsApp to schedule. We regularly exhibit at the Canton Fair in Guangzhou, which is another opportunity to meet our team and see products in person.
SECTION 2: Products & Certifications
Q6. What product categories does Grace manufacture?
Grace manufactures across eight main categories:
- Bakery Equipment – deck ovens, rack ovens, combi ovens, dough mixers, dough sheeters, proofers, baguette moulders, cake icing machines
- Cooking Equipment – gas ranges, wok ranges, electric fryers, pressure fryers, tilting kettles, automatic cooking machines, noodle cookers
- Refrigeration Equipment – cold rooms, blast chillers, ice cream machines, ice makers, undercounter refrigerators, display freezers
- Commercial Dishwashers – undercounter glass washers, hood dishwashers, tunnel dishwashers
- Food Processing Equipment – vegetable cutters, meat slicers, grinders, mixers
- Snack Equipment – waffle makers, popcorn machines, hot dog equipment, crepe makers
- Juice & Coffee Equipment – juice dispensers, commercial blenders, coffee equipment
- Stainless Steel Fabrication – custom work tables, sinks, shelving, hoods, and counters
Q7. What certifications do Grace products carry?
The majority of our products hold CE certification for the European market, and our manufacturing facility operates under ISO quality management standards. All food-contact surfaces use food-grade SUS304 stainless steel in compliance with international food safety requirements.
For clients in specific markets, we can also support ETL (North America), NSF (food safety/sanitation), and SABER (Saudi Arabia) certification processes. All Grace equipment is manufactured strictly in accordance with these standards. If your project requires one of these certifications, inform us at the quotation stage and our technical team will work with you to obtain the relevant documentation. Contact project@gracekitchen.com with your product list and destination country to discuss certification requirements.
Q8. Do Grace products meet European safety and hygiene standards?
Yes. Products destined for European markets are CE certified. We can provide Declaration of Conformity documentation, technical files, and test reports as required for customs clearance and regulatory compliance in EU member states. For specific country requirements, please contact our team and we will advise on the applicable documentation.
Q9. Are Grace products suitable for the US/North American market?
Grace equipment has been supplied to clients in the United States and Canada. We can discuss specific voltage, certification, and compliance requirements for North American markets on a project-by-project basis. Contact our team to discuss your specific requirements.
Q10. What voltage and power supply options are available?
Most Grace equipment is manufactured for 220V/380V 50Hz as standard. We can customize voltage and frequency specifications (including 110V 60Hz for North American markets and 240V 60Hz for some markets) for OEM/bulk orders. Please specify your local power requirements when requesting a quote.
Q11. Can Grace produce equipment with custom branding or OEM labeling?
Yes. We offer full OEM and ODM services. We can manufacture equipment with your brand name, logo, and custom color schemes. Minimum order quantities apply for OEM production. We hold over 60 core patents and have an active R&D division to support product development requests.
SECTION 3: Customization & Kitchen Design
Q12. Can Grace design a complete commercial kitchen for my project?
Yes. Our design engineering team provides full commercial kitchen planning services, including AutoCAD layout drawings and 3D design renderings. We have completed full kitchen installations for five-star hotels, central kitchens, hospital canteens, bakeries, and restaurant chains across more than 130 countries. Contact us with your floor plan dimensions, kitchen type, and daily meal output, and our team will prepare a preliminary layout proposal.
Q13. What information do I need to provide to get a kitchen design?
For a kitchen design proposal, please provide: (1) floor plan with dimensions in mm or meters, (2) type of kitchen (hotel, restaurant, bakery, central kitchen, etc.), (3) cuisine type and menu concept, (4) anticipated daily meal capacity or covers, (5) available utilities (gas, electricity, water, drainage), (6) budget range if applicable. Our design engineer Jonathan will respond with an initial layout within 3–5 business days.
Q14. Can Grace customize equipment dimensions or specifications?
Yes, dimensional customization is available for most stainless steel fabrication products and selected equipment categories. For custom-sized work tables, sinks, shelving, hoods, and counters, we can manufacture to your exact specifications. For machinery, customization options vary by product. Share your requirements with our team and we will advise on feasibility and lead time.
Q15. What is the minimum order quantity (MOQ)?
For standard catalog products, there is no strict minimum order quantity — single units can be ordered. For OEM/branded production and custom-specification equipment, MOQ requirements vary by product type and are discussed during the quotation process. Many of our hotel and restaurant clients order mixed containers combining multiple product categories.
SECTION 4: Pricing & Quotation
Q16. How do I get a price quote?
You can request a quote by: (1) filling in the inquiry form on any product page, (2) emailing project@gracekitchen.com with your product list and quantities, (3) messaging via WhatsApp at +86 18925999831, or (4) contacting your regional sales manager directly. We respond to all inquiries within 24 hours on business days.
Q17. Does Grace publish a price list?
We do not publish fixed retail prices on our website, as prices vary based on specifications, order quantities, destination country, and shipping method. We provide individual quotations that include the equipment unit price, packaging, and available freight options. Our catalog is available for download on the Support Center page.
Q18. Why are Grace prices competitive compared to other manufacturers?
Grace is a direct manufacturer — there are no middlemen or trading company markups in our pricing. Our factory is located in Foshan, Guangdong, one of China’s most established kitchen equipment manufacturing clusters, which gives us efficient access to raw materials and component suppliers. We also operate at scale, having served over 30,000 clients, which allows us to maintain efficient production costs.
Q19. What currencies does Grace accept for payment?
We primarily invoice in USD. Payments in EUR, GBP, and other major currencies can also be accommodated. Please discuss your preferred currency with your sales contact.
Q20. What are the standard payment terms?
Standard payment terms for export orders are 30% T/T deposit upon order confirmation, with the 70% balance paid before shipment. For established clients and large-volume orders, alternative payment terms can be discussed. For smaller orders, 100% payment before production may apply.
SECTION 5: Shipping & Logistics
Q21. Which countries does Grace ship to?
Grace ships to more than 130 countries across Africa, the Middle East, Europe, Southeast Asia, South Asia, the Americas, and Oceania. Our International Delivery Director Frank manages all export logistics. We have extensive experience with the customs and freight requirements of most major import markets.
Q22. What shipping methods are available?
We offer sea freight (FCL – full container load, and LCL – less than container load), air freight for smaller or urgent orders, and express courier (DHL, FedEx, UPS) for spare parts and samples. For large project orders, we coordinate door-to-door delivery with freight forwarders and can arrange customs clearance in most destinations.
Q23. What is the typical lead time from order to shipment?
Lead times depend on product type and order volume. Standard in-stock products: 7–15 business days. Custom or large-volume orders: 25–45 business days. Full kitchen project equipment: 30–60 business days depending on scope. We will confirm the exact lead time in your quotation.
Q24. How is equipment packaged for export?
All equipment is packaged in export-grade wooden crates or reinforced cardboard with foam padding. Corner protection and moisture-resistant packing are standard. Packing dimensions and gross weights are provided in each quotation for freight calculation purposes.
Q25. Can Grace handle the full export documentation?
Yes. We prepare all standard export documents including commercial invoice, packing list, bill of lading, certificate of origin, and any product-specific certificates (CE declarations, test reports) required by your country’s import regulations. For specific documentation requirements, inform us at the time of order.
Q26. Is my shipment insured?
Marine cargo insurance is available and strongly recommended for all sea freight shipments. We can arrange insurance on behalf of the buyer at a standard rate, or buyers may arrange their own insurance. Please confirm your preference when your order is placed.
Q27. What happens if equipment is damaged during shipping?
In the rare event of shipping damage, we require photographic evidence of the damaged packaging and goods to be submitted within 7 days of receipt. We will then work with the freight insurer and our factory team to resolve the claim, either through replacement parts or equipment replacement, depending on the extent of damage.
SECTION 6: After-Sales Service & Warranty
Q28. What warranty does Grace provide?
Grace provides a 24-month global warranty on all core components from the date of shipment — an industry-leading coverage period. The warranty covers manufacturing defects and component failures under normal use conditions. Damage caused by incorrect installation, improper use, unauthorized modification, or acts of God is not covered.
In addition to the warranty, every shipment includes a Zero-Downtime Parts Kit — a set of wear-and-tear components (including gaskets and heating elements) valued at approximately 1–2% of the order value. This ensures your kitchen team has critical spares on hand from day one, minimizing any potential downtime.
Q29. How do I access after-sales support?
Our dedicated after-sales team is available via: Phone/WhatsApp: +86 15813643427, Email: service@gracekitchen.com. We respond to service requests within 24 hours on business days. For critical equipment failures, we provide 24-hour video diagnostics — remote technical support via video call to guide your on-site technicians through diagnosis and repair. If physical parts are required urgently, we dispatch via DHL or FedEx express.
Q30. Does Grace provide installation guidance?
Yes. We provide detailed installation manuals and wiring diagrams with every order. For complex equipment such as cold rooms, tunnel dishwashers, and deck ovens, we provide video call installation guidance with our technical team. On-site installation supervision by a Grace engineer is available for large-scale hotel and central kitchen projects — please inquire about this service during the project planning stage.
Q31. Are spare parts available?
Yes. We maintain a spare parts inventory for all current product lines. Spare parts can be ordered through our website (Spare Parts category) or directly from the after-sales team at service@gracekitchen.com. We can ship spare parts via international express courier (DHL/FedEx) typically within 3–7 business days.
Q32. Can Grace provide technical training for kitchen staff?
Yes. We offer remote training via video call for equipment operation and basic maintenance. Training documentation and video tutorials are available for major product categories. For large hotel or central kitchen projects, on-site training can be arranged as part of the project delivery package.
SECTION 7: ODM / OEM & Trade Partners
Q33. Does Grace work with distributors and resellers?
Yes. We actively work with distributors, kitchen equipment dealers, and project contractors worldwide. We currently have 7 established global distributor partnerships and are open to new distribution partnerships in markets where we do not yet have local representation. Contact project@gracekitchen.com with your company details and target market to discuss a distributor agreement.
Q34. Can Grace manufacture equipment under my brand name?
Yes. We offer full OEM manufacturing with your brand name, logo, and color specification. We have experience producing OEM equipment for distributors and brands across Europe, the Middle East, and Africa. NDAs are standard for all OEM partnerships. Contact our sales team to discuss your requirements.
Q35. Does Grace offer exclusivity agreements for distributors?
Regional exclusivity arrangements can be discussed for distributors who commit to minimum annual volume targets. This is evaluated on a market-by-market basis. Please contact project@gracekitchen.com to begin the conversation.
SECTION 8: Ordering Process
Q36. What is the step-by-step process for placing an order with Grace?
The typical process is:
- Inquiry – Send us your product list, quantities, destination, and any special requirements
- Quotation – We send a detailed quotation within 24 hours (business days)
- Negotiation – Discuss specifications, lead time, and payment terms
- Proforma Invoice – We issue a PI upon agreement
- Deposit Payment – 30% deposit to confirm production
- Production – Manufacturing begins; we send production updates on request
- QC Inspection – At least 3 rounds of quality checks before packing
- Balance Payment – 70% balance before shipment
- Shipment – Equipment dispatched with full documentation
- After-sales – Installation support and warranty service begins
Q37. Can I request a product sample before placing a bulk order?
Yes. Sample orders are available for most product categories. Sample pricing is typically higher than bulk production pricing and shipping costs are borne by the buyer. Sample lead time is the same as standard production. Contact our sales team to arrange a sample order.
Q38. Can I mix different product categories in one container?
Yes. Mixed container orders are very common, especially for hotel and restaurant project clients who need cooking equipment, refrigeration, bakery ovens, and stainless steel furniture in one shipment. We can consolidate all items into a single container to minimize freight costs.
SECTION 9: Sustainability & Quality
Q39. What quality control processes does Grace use?
Every product at Grace goes through a minimum of 3 rounds of quality inspection before shipment: (1) raw material and component inspection upon arrival, (2) in-process inspection during assembly, (3) final pre-shipment inspection including functional testing. We can provide third-party inspection access (e.g., SGS, Bureau Veritas) upon buyer request.
Q40. Does Grace have a sustainability or environmental policy?
Our manufacturing facility in Foshan operates in compliance with Chinese national environmental standards. We are actively working to improve energy efficiency in our product designs — for example, our electric deck ovens and combi ovens are engineered to minimize energy consumption per baking cycle. For clients with specific environmental certification requirements for their projects (such as LEED or BREEAM), please discuss these requirements with our team during the project planning stage.
*Last updated: April 2026 | For questions not covered here, contact us at project@gracekitchen.com or WhatsApp +86 18925999831*