Sourcing Commercial Kitchen Equipment from China: Top FAQs for Global Project Managers
Navigating the landscape of Chinese kitchen equipment manufacturing requires a partner who speaks the language of Industrial Engineering. Since 2007, GRACE has supported 30,000+ partners globally by prioritizing technical transparency and one-stop solutions. Below are the most frequent inquiries from our B2B clients.
1. Materials & Hygiene Compliance
Q: How does GRACE ensure equipment durability in high-intensity commercial environments?
A: Everything starts with the grade of steel. Unlike retailers, we are a direct manufacturer using 1.2mm industrial-grade SUS304 stainless steel (food-grade) for all fabrication. This ensures our equipment withstands heavy-duty use without rusting or warping. For our refrigeration line, we utilize 53kg/m³ high-density cyclopentane foaming, which is significantly denser than the industry average, providing superior structural rigidity and thermal insulation.
GRACE 1.2mm SUS304 stainless steel fabrication standard
2. Engineering & Workflow Optimization
Q: Do you offer kitchen layout design services (CAD/3D) for international projects?
A: We are more than an equipment supplier; we are a One-Stop Solution Provider. Our kitchen engineering team provides detailed CAD layouts within 48 hours. We analyze your floor plan to optimize the “triangle of efficiency”—ensuring your staff moves seamlessly from prep to cooking to plating, which significantly reduces labor costs and boosts operational ROI.
Professional commercial kitchen CAD layout design by GRACE
3. Blast Freezing & Bakery Expertise
Q: What is the technical advantage of GRACE’s refrigeration and baking lines?
A: Our specialization in high-performance equipment sets us apart:
Blast Freezing: Our industrial series achieves rapid cooling from +32°C to -40°C in just 31 minutes (based on BL-E10 lab tests), locking in food freshness instantly.
Bakery Technology: Our deck ovens utilize Carbon Fiber Heating Elements, allowing for uniform baking and faster heat response without overheating the dough.
Alt Text: GRACE industrial blast freezer -40°C rapid cooling technology
4. Global After-Sales Support
Q: How is technical maintenance handled for overseas clients?
A: We eliminate “distance risk” through a proactive support model:
24-Month Global Warranty: Industry-leading coverage on all core components.
Zero-Downtime Parts Kit: 1-2% value of wear-and-tear parts (gaskets, heating elements) included in every shipment.
24h Video Diagnostics: Remote technical support to guide your onsite technicians via DHL/FedEx for urgent parts.
Planning a new kitchen or bakery project? Get GRACE’s one-stop solution including free CAD design and factory-direct quotes.
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Answer: Absolutely. All our equipment, including Combi Ovens and Commercial Dishwashers, is manufactured to rigorous international standards. Depending on your market requirements, we provide CE, NSF, or ETL certifications. All food-contact surfaces are made of food-grade SUS304 stainless steel, ensuring maximum food safety and durability in heavy-duty commercial environments.
Answer: We offer deep customization services for global power grids. During the order confirmation phase, our engineers adjust the electrical configurations based on your local standards (e.g., 380V/50Hz 3-Phase or 220V/60Hz). For gas-powered equipment, we support Natural Gas (NG) or Liquid Propane (LPG) conversions and provide pressure-reducing valves that meet local regulations.
Answer: Yes, we can. Our professional kitchen solution team provides comprehensive design services. Simply provide us with your kitchen dimensions or floor plans, and we will deliver a detailed CAD equipment layout within 48 hours. Our designs prioritize optimized workflow—from receiving and storage to prep, cooking, plating, and warewashing—to maximize your operational efficiency and reduce labor costs.
Answer: We provide a 24-month global warranty on all core components. Each shipment includes a wear-and-tear parts kit (e.g., gaskets, heating elements) at 1-2% of the order value. For technical issues, we offer 24-hour remote video diagnostics. If urgent parts are needed, we utilize express couriers like DHL/FedEx to ensure your kitchen operations face minimal downtime.
Answer: Yes, we have extensive experience as an OEM partner for several international catering brands. Whether you need laser-etched branding, specific dimension adjustments, or functional modifications tailored to a particular cuisine, our R&D team is equipped to support your brand’s expansion with flexible manufacturing solutions.